Terms of Service

# Agreement and scope

By accessing or using this website, you agree to these Terms of Service and the Privacy Policy. If you use the site for an organization, you represent that you have authority to act for it. If you do not agree, do not use the site.

These terms govern the website only. Consulting, software engineering, implementation, and managed services require a separate written agreement. If a signed agreement conflicts with these terms, the signed agreement controls for that engagement.

# Eligibility and intended audience

The site is intended for adults evaluating business services in the United States. You must be at least 18 years old to use the contact features or request services. The site is not directed to consumers seeking personal, household, medical, financial, or emergency services.

# No client relationship or confidential submission

Visiting the site, submitting the contact form, requesting a discovery call, or discussing a possible project does not create a client relationship, fiduciary duty, duty to provide services, or contractual obligation. A client relationship begins only when both sides sign a written agreement.

Do not send confidential business records, credentials, personal records, regulated data, or third-party data through the website or ordinary email unless Bracken East has approved a secure method. Website communications are handled under the Privacy Policy, but they are not covered by a client confidentiality obligation unless a written agreement says otherwise.

# Service descriptions, prices, and examples

Website service descriptions, starting prices, timing estimates, and availability are informational and may change. They are not offers, quotes, guarantees, or promises of a particular scope or result. A proposal or statement of work defines the actual services, fees, assumptions, dependencies, acceptance criteria, and authority boundaries.

Examples labeled synthetic are invented demonstrations, not client case studies. Any figures, records, companies, findings, or outcomes in those examples are fictional. Actual results depend on the available evidence, systems, decisions, and agreed scope.

# Permitted use

Bracken East grants you a limited, revocable, nonexclusive, nontransferable license to access the site and use its content for lawful personal or internal business evaluation. You may link to public pages and quote brief portions with attribution. Automated access that follows published crawler instructions and does not disrupt the site is permitted.

You may not:

• Interfere with the site, probe nonpublic systems, bypass access controls, or introduce malicious code.
• Use the site to violate law, infringe rights, impersonate another person, or misrepresent an affiliation with Bracken East.
• Copy, republish, sell, or create a substitute service from a substantial portion of the site except as permitted by law or written permission.
• Remove ownership notices or use Bracken East names, marks, or branding in a way that suggests endorsement.

# Ownership

The site, its original text, design, graphics, software, and branding are owned by Bracken East or used with permission and are protected by applicable intellectual-property law. These terms do not transfer ownership. Third-party names and marks belong to their respective owners and do not imply sponsorship or endorsement.

# No professional advice

The website provides general business and technical information. It is not legal, tax, accounting, employment, insurance, investment, cybersecurity certification, or other regulated professional advice. You are responsible for obtaining qualified advice and independently evaluating decisions that affect your business.

# Third-party services and links

The site may identify or link to third-party products, platforms, or websites. Bracken East does not control them and is not responsible for their content, availability, security, or privacy practices. Your use of a third-party service is governed by that provider's terms.

# Site availability and changes

Bracken East may update, suspend, restrict, or discontinue any part of the site without notice. Bracken East does not promise that the site will always be available, error-free, complete, current, or free of harmful components.

# Disclaimers

To the fullest extent permitted by law, the site and its content are provided "as is" and "as available." Bracken East disclaims all express and implied warranties relating to the site, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, and availability. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded.

# Limitation of liability

To the fullest extent permitted by law, Bracken East will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, or business opportunity arising from or related to the website. Bracken East's aggregate liability for all claims relating to the website will not exceed $100.

These limits do not apply to liability that cannot be limited by law and do not alter liability terms in a signed client agreement.

# Responsibility for misuse

You are responsible for your use of the site. To the extent permitted by law, you agree to defend, indemnify, and hold Bracken East harmless from third-party claims, damages, and reasonable costs arising from your unlawful misuse of the site or material violation of these terms.

# Governing law and disputes

Connecticut law governs these terms without regard to conflict-of-law rules. Any dispute arising from the website or these terms must be brought in a state or federal court located in Connecticut, and each party consents to that court's jurisdiction. This section does not prevent either party from seeking emergency injunctive relief where permitted.

# Changes to these terms

Bracken East may update these terms by posting a revised version and effective date. Changes apply prospectively. Continued use after revised terms take effect means you accept them. If a material change requires additional notice or consent under applicable law, Bracken East will provide it.

# General terms

If any provision is unenforceable, the remaining provisions remain in effect and the invalid provision will be enforced to the greatest lawful extent. A failure to enforce a provision is not a waiver. These terms and the Privacy Policy are the entire agreement regarding use of the website and do not replace a signed client agreement.